Introduction

The Lean Six Sigma Green Belt Practitioner course provides the skills necessary to successfully complete DMAIC projects, including basic knowledge of planning, team problem-solving methods and improvement strategies. The training combines lectures with interactive group exercises and hands-on work using examples related primarily to the services industry.Please note: This course includes a refresher of the content encountered in the Yellow Belt course. It is therefore recommended that
delegates who have attended the Yellow Belt course gain several months of practical experience before returning to complete this course.

Summary

Delegates will learn how to

• Understand problem solving and process improvement methods
• Plan and manage a real Lean Six Sigma DMAIC project
• Identify the elements of Cost of Poor quality and waste in a process
• Structure a measurement system and identify the appropriate metrics to support quantitative process improvement efforts
• Understand root cause analysis and value analysis methods Understand Process Improvement strategies
• Communicate with key stakeholders and drive change in the organisation
• Use many of the common process improvement tools

Course Outline

Introduction
• History of Lean Six Sigma
• Roles and responsibilities in Lean Six Sigma

Define
• Project Charter including Problem Definition and goals, Business Case
• Kano
• Voice of the Customer including Critical to Quality (CTQ)
• Voice of the Process including SIPOC
• Lean Six Sigma and Project Management
• Project Selection
• Define Tollgate

Measure
• Measurement Information Model
• Selecting the right metrics
• Sampling - basic concepts
• Yield and Defects - Process capability measures
• Developing a Process Baseline
• Measure Tollgate

Analyse
• Process Value analysis - Value stream mapping Root Cause Analysis - process decomposition Cause and Effect Matrices
• Exploratory Data Analysis (EDA)
• Inferential Statistics for Root Cause Analysis (overview)
• Analyse Tollgate

Improve
• Generating Solution Ideas - Brainstorming (Six Thinking Hats) Process Improvement strategies
• Lean Principles Selecting Solutions Risk Management Pilot Projects
• Improvement qualification (quantifying improvements)
• Improve Tollgate

Control
• Sustaining improvement Statistical Process Control (SPC) Control charts
• Control Tollgate

Conclusions and Next Steps

Examination
There is an exam at the end of the course. To achieve a Green Belt Certification, delegates are required to pass the Green Belt exam and to complete an improvement project
demonstrating a use of appropriate tools, project results and business benefits.
QA reserves the right to improve the specification and format of its courses for the benefit of its customers without notice to the customer.

Dates Avaliable

Requirements

• Course Pre-requisites & Entry Point