Technical IT

ITIL® Foundation and Practitioner

ILX Group

ILX Group


ITIL Foundation will give you the knowledge of the internationally recognised Best Practice terminology, structure, basic concepts and the core principles of ITIL practices
for Service Management to fully prepare you for the ITIL Foundation examination. ITIL Practitioner Classroom course will give you the ‘how to’ and fully prepare you for the
ITIL Practitioner examination.


Course Syllabus

Upon successful completion of the ITIL Foundation course candidates can expect to gain competencies in the followings:

• Service Management as a Practice (comprehension)
• The ITIL Service Lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models (comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and Architecture (awareness)
• Competence and training (awareness)

Upon successful completion of the ITIL Practitioner course candidates will be able to:

• Use IT Service Management concepts that are important drivers of continual service improvement
• Apply the ITSM guiding principles in a real world context
• Apply the CSI approach to manage improvements in a given organisational context
• Use metrics and measurement to enable continual service improvement
• Communicate effectively to enable continual service improvement
• Apply organisational change management to support continual service improvement

The critical competencies covered are organisational change management, communication, measurement and metrics.

What's Included

This is an intensive five day course, providing all you need to get through the ITIL Foundation and Practitioner examination first time:
• All accompanying course material
• The official manual
• The cost of the ITIL Foundation and Practitioner examination (The exam is taken on the last day of the course)

ITIL® is a registered trade mark of AXELOS Limited

Dates Avaliable

16th - 20th



12th - 16th




The course will benefit IT Service Management Professionals who want to become ITIL Foundation Certified to understand the global language of ITSM and then want to learn how to adopt and adapt it in the workplace. • ITSM Professionals • IT Managers • CIO • Head/Director ITSM • Head of Change Management


  • Location: Newcastle
  • Telephone: 0333 443 2894
  • Residential: No
  • Course Title: ITIL® Foundation and Practitioner
  • Duration: 5 Days
  • Cost: £1620 (Ex VAT)
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